Scriptorium
Manuscripts
This is what I write: long pieces with sources, notes jotted down along the way, ideas still half-baked. About work, software, politics, how we reason and how often we do it out of habit. I don't write to make anyone agree. The Bottleneck is the series on how small businesses work.
-
Documenting is not about understanding, it is about being able to choose
Every addition costs little now and a lot over time, and the cost is split between everyone. To remove something you first have to be able to describe it: without that, it is not a bad decision, it is a decision that never happens.
-
We only digitize what has a deadline
Work with no name and no deadline blends into the day. Until we see it as a problem, we keep handling it the way we always have.
-
Reading what customers write, without deciding it first
A cluster of 172 reviews, eleven categories and a precise score built on the mode: why grouping is not enough to understand what customers are writing.
